Customer Service

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FAQ

General

Put blue loctite on the threads of the shifter arm

Thread adapter/shift knob back onto the shifter arm and let the loctite set up (approximately 30-60 minutes)

Unscrew the knob itself and the adapter will stay on the shifter arm and will come out of the knob.

If the item is on backorder you can still place the order and you will be on our backorder list which are the first orders that get fulfilled before the item returns to inventory.

As for the timeframe an item takes to return to inventory it's hard to put a number on since we have many different products all of which require different manufacturing and finishing processes.

We cannot offer custom engravings due to the amount of time and money it takes program and finalize an engraving.

We offer a discount to all our US military personal as well as first responders as a thank you for your service. Please email info@raceseng.com and ask how to get our military \ first responders discount code!

Warranty

Any Raceseng product is backed by our warranty. You can read our Warranty Policy here.

To apply for a warranty claim, please connect with our customer service team by emailing info@raceseng.com

Shipping

For items that are in stock, purchases made after 8am EST will not be shipped out until the next business day. For 2nd Day and Overnight delivery options, it will take 1 - 2 business days to process and ship the order.

Orders made after 8am EST on a Friday will ship the following Monday.

Please contact us immediately if your order was damaged during shipping by emailing info@raceseng.com with pictures of the damaged product.

We ship international orders daily and you can use the website cart to estimate shipping costs.