FAQ

Put blue loctite on the threads of the shifter arm

Thread adapter/shift knob back onto the shifter arm and let the loctite set up (approximately 30-60 minutes)

Unscrew the knob itself and the adapter will stay on the shifter arm and will come out of the knob.

If the item is on backorder you can still place the order and you will be on our backorder list which are the first orders that get fulfilled before the item returns to inventory.

As for the timeframe an item takes to return to inventory it's hard to put a number on since we have many different products all of which require different manufacturing and finishing processes.

We cannot offer custom engravings due to the amount of time and money it takes program and finalize an engraving.

We offer a discount to all our US military personal as well as first responders as a thank you for your service. Please email info@raceseng.com and ask how to get our military \ first responders discount code!

You can fill out the form and we can get your return or exchange processed.

You can fill out the form and we can get your cancellation processed. All cancellations have a 5% fee to cover credit card transaction fees, this is non-negotiable.

Any Raceseng product is backed by our warranty. You can read our Warranty Policy here.

To apply for a warranty claim, please fill out the form.

For items that are in stock, purchases made after 8am EST will not be shipped out until the next business day. For 2nd Day and Overnight delivery options, it will take 1 - 2 business days to process and ship the order.

Orders made after 8am EST on a Friday will ship the following Monday.

Please contact us immediately if your order was damaged during shipping by filling out the form.

We ship international orders daily and you can use the website cart to estimate shipping costs.

• We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

• All eligible returns are subject to a restocking fee up to 10%.

• All custom, build to order or special order products are non-refundable unless there are defects or technical issues.

• Buyer is responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.

• Go to a local post office or mailing store which offers UPS or FedEx shipping services.

• If you are shipping an item over $200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

To start the return process, fill out the form.

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

• If approved, you’ll be automatically refunded on your original payment method within 10 business days.

It may take some time before your refund is officially posted. Please allow up to two weeks for refunds to be processed. If you haven’t received a refund yet, first check your bank account. Then contact your credit card company,

There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please fill out the form.