Exchanges




EXCHANGES |
We understand that you might change your mind. We are here to make the exchange process as simple as possible. Please follow the guidelines in our exchange policy below.



EXCHANGE POLICY

This policy is ONLY applicable to products purchased at Raceseng.com. If you purchased one of our products through a dealer, you must go through them to process any exchanges.

We will be happy to exchange products that are in new/unused condition and in the original packaging within 5 days of delivery. All exhanges are subjected to a 15% restocking and handling fee. The customer is responsible for covering the cost of shipping the product back to Raceseng.



EXCHANGE PROCEDURE

STEP 1 | SUBMIT A EXCHANGE REQUEST
Email us at [email protected] within 5 days of receiving your order with the following information:

> Name
> Order #
> Reason For Exchange

We will respond with a Exchange Merchandise Authorization (EMA) number which is required to process your return.

STEP 2 | SHIP THE ITEM BACK
After receiving the EMA number, ship the item back to Raceseng using the following shipping information below. Make sure you carefully package the product using our original packaging. If the item is damaged from being improperly packaged, we will not process your refund.

Raceseng Inc.
Attention Exchanges - EMA #
8007 Quarry Rd.
Alburtis, PA 18011

When shipping an item back to us, we recommend that you use UPS, FedEx or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. Only the signature of an Raceseng employee will suffice as proof of delivery. The customer agrees to bear all shipping and insurance charges, and all risk of loss during return shipment.

STEP 3 | GET REFUNDED
We will inspect the exchanged item for any issues or damages upon receipt. Once the product is approved for a refund, you will receive the refund within 24-48 hours.

If any component of the exchanged product is missing, we reserve the right to reject the entire exchange or impose additional charges for replacement of the missing component(s). The condition of the product will be determined at our discretion. Raceseng reserves the right to change or amend the return policy and procedures at any time without notification.

STEP 4 | PLACE A NEW ORDER
With your refund complete, order the new product you would like!



Raceseng reserves the right to change or amend the return policy and procedures at any time without notification.